After-sales care
Returns & exchanges
If a delivered item has a problem, use your secure order link to submit a return, exchange or store-credit request.
Before requesting a return
Keep the product, packaging, accessories and included items in the condition received while the request is being reviewed.
How to request
Open the secure tracking link for the delivered order and choose Return / Exchange. Select the relevant item quantity, preferred resolution and explain the issue.
Review
Requests are reviewed based on the product condition, issue reported and order details. Support will confirm any return pickup, exchange, refund or store-credit steps that apply.
Need help?
Email support@mastermindnest.com with the order number if you cannot access your secure order link.